Privacy Policy

At Aussies-eMart, we are committed to protecting the privacy of our customers. We only collect personal information if you voluntarily provide it. Personal information includes details unique to you, such as your name, delivery address, billing address, email, phone number, age, style preferences, and payment details. However, we do not store or retain any financial information you provide.

How We Use Your Information

To enhance your shopping experience and better understand your preferences, we may collect information from you. All data is handled in compliance with our Privacy Policy. We use your information for purposes including:

  • Fulfilling your orders and providing products and services.
  • Communicating updates on products, promotions, events, and competitions.
  • Processing transactions and generating invoices, order records, and receipts.
  • Understanding customer preferences to improve our products and services.
  • Administrative purposes, including marketing, planning, fraud prevention, and quality control.
  • Promotional and marketing efforts in collaboration with our business partners.

Who We Share Your Information With

Aussies-eMart will never sell or share your details with third parties without your consent. However, to provide you with the best service, we may share your data with:

  • Logistics partners (e.g., payment providers, warehouses, order packers, and couriers).
  • Payment services you select at checkout (e.g., Afterpay).
  • Marketing and advertising service providers to improve customer experience.
  • Analytics tool providers to enhance website functionality.
  • Fraud prevention agencies and law enforcement, if required by law.
  • Social media platforms you connect with us through.

If necessary to comply with legal obligations, resolve disputes, or prevent fraud, we may retain specific data as required.

Type of Information We Collect

The information we collect depends on your interaction with us. This may include:

  • Basic contact details (name, phone, email, address, date of birth, gender).
  • Order and purchase history to enhance your experience.
  • Shopping preferences to tailor our services.
  • Cookies and browsing data to improve website functionality and marketing.

Your financial details are never stored—all transactions are securely encrypted and processed through our payment providers.

How We Collect Your Information

We collect personal data directly from you when you:

  • Browse our website or save items.
  • Register an account or log in.
  • Make a purchase or interact with customer support.
  • Click on banners, links, or plugins on our site.
  • Engage with us on social media.
  • Use third-party services (e.g., payment providers or marketing partners).

We also use cookies to enhance your shopping experience. Cookies help:

  • Keep track of your shopping cart.
  • Recognize you on return visits.
  • Analyze browsing behaviour.

You can disable cookies in your browser settings, but this may affect website functionality.

Advertising & Marketing Communications

Aussies-eMart may send you marketing emails, SMS, or other messages to update you on promotions and new products. You will only receive these if you have opted in.

To unsubscribe, you can:

  • Adjust your account settings.
  • Click the unsubscribe link in emails.
  • Contact our customer service team.

We also use online advertising to display relevant ads when you browse other websites and apps. This is done through services like Facebook Custom Audiences, Google Ads, and other marketing platforms. Ads are tailored based on your browsing activity on our site.

Your Rights & How to Contact Us

You have the right to:

  • Know how your data is used.
  • Access your data.
  • Request corrections to inaccurate information.
  • Ask for data deletion or restrictions.
  • Opt out of direct marketing.

For any requests, complaints, or concerns regarding your privacy, please contact us at:

📧 Email: aussiesemart@gmail.com
🌐 Website: aussies-emart.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

Changes to Our Privacy Policy

This Privacy Policy is part of our Terms & Conditions and may be updated from time to time. Any changes will be effective immediately upon posting on our website. If significant updates are made, we may notify you via email.

If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the website.